Policy
Refund & Cancellation Policy
One simple rule for every houseboat, shikara ride and package you book with MYALLEPPEY.COM. The earlier you tell us, the more you get back.
Last updated 2 November 2026
If you cancel
How much you get back
30 days or more before arrival
Full refund
Everything you have paid comes back.
7 to 29 days before arrival
50% refund
Half of what you have paid comes back.
Less than 7 days before arrival
No refund
This includes not turning up on the day.
Refunds are processed within 7 to 10 business days. If a boat or package has different terms, we tell you in writing before you pay.
Covers
What this policy covers
- Private houseboats: overnight stay, day cruise and night stay
- Rooms on the sharing houseboat
- Shikara rides, including the advance that blocks your boat
- Alleppey packages
If we cancel
Weather, official orders or a boat problem
If we have to cancel your trip because of bad weather, a government order or a problem with the boat, you choose:
- a full refund of everything you have paid, or
- a new date, at no extra charge.
Date change
Moving your trip
You can change your date once, free of charge, if you ask at least 7 days before arrival and a boat is free on the new date. The price for the new date applies.
How to cancel
Cancelling or asking for a refund
Message us on WhatsApp or email mail@myalleppey.com with your name and travel date. We reply with the amount you get back and send the refund within 7 to 10 business days.
Questions
What guests ask us
- What if it rains on the day of my trip?
- If we cancel the trip because of the weather, you choose a full refund or a new date at no extra charge. If the trip goes ahead and you decide to cancel, the normal rule above applies.
- I have only paid the advance. What do I get back?
- The refund is worked out on what you have paid so far. You pay the balance at check-in, so before your trip that is usually just the advance.
- Is there a fee that is never refunded?
- No. There is no separate service fee. The refund is on the full amount you have paid.
- Can I move my trip instead of cancelling?
- Yes, once and free of charge, if you ask at least 7 days before arrival and a boat is free on the new date. The price for the new date applies.
For how booking and payment work, see our houseboat booking policy and terms and conditions.
Need to cancel or change a booking?
Tell us your name and travel date and we will sort it out.